At Brill Mart, we are committed to ensuring your satisfaction with every handbag purchase. This policy outlines the precise steps, strict timelines, and necessary conditions required to initiate and complete a successful return. We offer a clear, transparent, and fair return process for all customers within the United States, accepting returns for both items with manufacturing defects and non-defective items (e.g., preference change).

1. Return Eligibility and Time frame

Our standard return window allows ample time for you to assess your purchase immediately upon receipt.

Standard Return Window:
You have 14 calendar days from the date the order is officially marked as delivered by the shipping carrier (based on tracking information) to initiate a return request. The physical item must be shipped and postmarked within this 14-day period to qualify for a return.

Condition of Returned Items:
To be eligible for processing, the handbag must be returned in its original, pristine, and unused condition. This means the bag must strictly meet all the following criteria:

Unworn and Unused: Showing no signs of dirt, scratches, scuffs, creasing, or internal/external wear.

Original Packaging: Returned within its original, protective packaging, including any factory-applied plastic wraps or internal stuffing materials.

Full Inclusion: Accompanied by all original hang tags (attached), authenticity cards, and accessories (e.g., detachable straps, exterior packaging, dust bags).

Non-Returnable Items and Exceptions:
For hygiene, operational integrity, and clarity, the following items are permanently exempt from our return policy:

• Items that are explicitly marked as “Final Sale,” “Clearance,” or “Non-Returnable” on the dedicated product page and confirmed at checkout.
• Gift cards, digital vouchers, or items that have been personalized, customized, or altered upon the customer’s request.
• Items returned beyond the 14-day window.

2. The Mandatory Return Initiation Process

To ensure an efficient and trackable process that guarantees your item is logged correctly, all returns must be formally initiated through our official email channel.

How to Initiate Your Return:
You must contact our dedicated support team via email within the 14-day window.

Email: help@brillmart.shop (using Brill Mart email).

Required Information: Your email request must include: your Order Number, the Item Name(s) being returned, the detailed Reason for Return, and photographic evidence (mandatory if the item is claimed to be damaged or defective upon arrival).

Return Authorization (RA) Confirmation:
Upon review and approval of your request, we will issue a unique Return Authorization Number (RA#) along with precise mailing instructions.

Crucial Note: Do not send items back without this RA#. Unauthorized returns cannot be tracked, logged, or guaranteed a refund. The RA# must be written clearly on the outside of your return package for proper sorting upon arrival.

3. Return Shipping Costs and Exchanges

This section clarifies the financial responsibility for shipping the item back to our facility.

Responsibility for Return Shipping Costs:

Customer Responsibility (Non-Defective/Preference): The customer is responsible for the cost of return shipping for items returned due to a change of preference (e.g., size/color change, simply no longer wanted). We will provide a pre-paid return label for convenience, and the shipping cost will be deducted from your total refundable product amount (refer to Refund Policy).

Brill Mart Responsibility (Our Error): If the return is the confirmed result of our error (e.g., wrong item shipped, item is verified as defective/damaged upon arrival), Brill Mart will issue a free, pre-paid return shipping label, and the customer will incur no shipping costs.

Exchanges (No Direct Exchanges):
Brill Mart does not process direct exchanges. If you wish to receive a different style, size, or color, you must adhere to the standard return process for a refund and then place a new, separate order for the desired item at your convenience. This method ensures inventory accuracy and faster resolution.

Restocking Fees:
We do not charge any restocking fees for returns.

Business Details

Business Name: Brill Mart
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (562) 901 7913
Business Email: help@brillmart.shop
Business Address: 287 Perkins St, Oakland, CA 94610, United States