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Return to shopAt Brill Mart, this section provides quick, clear answers to operational questions regarding your order and our policies. For comprehensive legal details, please refer directly to the full policy documents (e.g., Shipping Policy, Return Policy, etc.).
Answers concerning the handbags themselves and their characteristics.
Q: How accurate are the product images and descriptions?
A: We strive for high accuracy in all descriptions, specifications, and photographs. However, actual colors and textures may vary slightly due to monitor settings or natural variation in materials. Product dimensions are measured accurately.
Q: What quality assurance steps do your products undergo?
A: All handbags undergo a final quality inspection before being packaged and shipped. This process verifies that the item matches the order and is free from manufacturing defects.
Q: Is an item marked ‘Out of Stock’ available for pre-order?
A: We do not typically offer pre-orders. If an item is out of stock, please contact us at help@brillmart.shop with the product SKU to inquire about potential restocking timelines.
Answers related to purchasing, billing, and order management.
Q: Which payment methods are accepted by Brill Mart?
A: We securely accept major credit/debit cards (Visa, MasterCard, Amex, Discover) and accelerated payment options including PayPal, (Refer to the Payment Policy.)
Q: When exactly is my credit card charged?
A: Your card is formally charged only after your order has completed processing and is physically ready to be dispatched from our facility (i.e., when the shipping label is generated).
Q: Can I modify or cancel my order?
A: We can only modify or cancel an order if it has not yet entered the processing stage. You must contact us immediately via email at help@brillmart.shop. Once processing begins, the order cannot be altered.
Answers on logistics, costs, and tracking visibility.
Q: What is the estimated total time for delivery?
A: Total delivery time is estimated to be 3 to 8 business days (1–3 days for processing + 2–5 days for transit). This is an estimate and may vary slightly due to carrier delays. (Refer to the Shipping Policy.)
Q: Is there a fee for shipping?
A: Yes, a flat shipping fee of $5.00 USD is applied to every order within the United States.
Q: How do I track my package?
A: A tracking number and link are sent via email upon shipment. Please allow up to 48 hours for the tracking information to fully update in the carrier’s system.
Answers concerning policy adherence and fund processing.
Q: What is the policy timeframe for returns?
A: You must initiate a return request and have the item postmarked within 14 calendar days from the date the order was delivered. (Refer to the Return Policy.)
Q: Does the item need to be unused?
A: Yes. The item must be returned in pristine, unused condition with all original tags, accessories, and packaging intact and attached.
Q: Is the original shipping cost refundable?
A: No. The original flat shipping fee ($5.00 USD) is non-refundable. The refund will cover the cost of the approved product(s) only. (Refer to the Refund Policy.)
Q: How long until the refund appears on my statement?
A: After the return is inspected and approved, it takes 5 to 10 business days for the funds to reflect in your original payment method. This time depends on your bank.
Business Name: Brill Mart
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (562) 901 7913
Business Email: help@brillmart.shop
Business Address: 287 Perkins St, Oakland, CA 94610, United States